Adding comments seems to have a bug and Jira is very slow


As from yesterday

- when we add a comment to a ticket a new window is opened and has the same text as the latest comment.

- And Jira seems to be very slow.


Can you help us?

Thank you

1 answer

0 votes

Hi @Laura Pignotti,

I am not sure I understand your first problem in regards to adding a new comment to an issue.  Perhaps you can create a screenshot or two that might help us understand the problem you are seeing a bit more clearly?

As for Jira being slow, could you let us know if you are using Jira Cloud or perhaps if you are using Jira server?  If you are not sure, then Jira Server would be hosted on your own server, whereas Jira Cloud will always end in either an or domain name.

Have there been any changes recently to your environment?  Such as upgrades, to Jira or plugins for Jira?

If running Jira Server, please let me know what version you are running.



Hi Andrew. The issue when adding comments is not happening any longer, it was a strange behaviour that day, not sure why.

We use Jira Cloud, we haven't added plugins recently.

We use Chrome. Do you have a recommendation of memory GB recommended for our notebooks?




Interesting, I don't get asked that particular question very often.  I tend to deal more with the server requirements.  Funny that I can't seem to find any clear recommendations for the client instances from Atlassian's documentation. 

I would suspect that a 4GB to 8GB instance should have plenty of resources for a client machine to be able to use Jira Cloud.  Honestly you could probably do so with less, however when you start using a lot of tabs concurrently in a browser like Chrome, I have noticed that the memory consumption tends to jump up considerably.   In my experience, any browser can use a lot of memory depending on the number tabs you might have open at once.

I agree, we have 8GB. Chrome does consume a lot when we have several tabs open.

Thanks Andrew. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

112 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you