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Adding a new user on the team to be notified on his/her closed ticket

Hello...I have a new employee who has been added to all projects. I am unable to figure out how I can add her to receive notifications when the ticket she is working on which is closed/resolved has a comment added to it by a customer. 

Currently, everyone on the team will receive an email "This issue requires your attention. (names of all users)". Not sure where I can go in the setting to add the new user to receive this email notification. 

Thank you,


1 answer

1 accepted

2 votes
Answer accepted

Possibly check the Notification Scheme attached to each Project the new employee has been added to, to see who is being notified when an issue is updated.  She may need to be added there.

Thank you, Susan. It was under rules that I needed to add the new user. I appreciate your help and prompt reply. 

Like Susan Wilson likes this

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