Adding a custom field to the automated jira generated email

I have followed the following link

for adding a custom field in the create issue and it works. However, the field doesn't appear in the automated jira generated email when you add a comment. Basically I want the field to appear on every automated jira generated email when I modify the issue.

Please help

1 answer

1 accepted

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You need to repeat the change in each email template that you want it to appear on. Make the same changes to the "comment" .vm as you've made in the "create" .vm

Hi Nic

I believe the summary of the commented email is pulling out from this line in issuecommented.vm


eg: I want the custom field "PRISM #: 445667890" to be in the body of the email

Key: CIN-34731

URL: https://jira/jira_datam/browse/CIN-34731

Project: Change Problem Management System

Issue Type: Minor - Grade 1

Reporter: Andrew Belford

Assignee: Andrew Belford

PRISM #: 445667890

instead of appearing anything in the body, if you know what I mean

This is part of the above documentation

In atlassian-jira/WEB-INF/classes/templates/email/text/includes/issuesummary.vm you will want:

However, it appears that it doesn't work. I was told that the documentation hasn't been updated which is the reason why I am asking around for help

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