I'm trying to add a mail handler, and when I hit add it times out with the message:
"The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation.
Close this dialog and press refresh in your browser"
I've closed the browser, tried a different one (firefox and chrome on mac, all fully up to date). When creating the handler I can hit 'test' and it works properly, tells me that one message would turn into a bug (which is correct).
Thanks Andre, I didn't know that. I enabled incoming and outgoing mail logging, as well as setting com.atlassian.jira.mail.settings.MailSetting to 'DEBUG'. Still times out and still nothing is displayed in catalina.out (the log mark I set does show up though). Maybe I'm looking in the wrong spot? Are there logs outside the <install>/logs directory (in our case /opt/atlassian/jira/logs)?
I did finally fix it by doing the stupidest thing that I hadn't done before.. restarted the Jira server. I'm not sure if that's what actually solved it or not, but the problem went away as soon as I did that, nothing else seemed to work. I assume that maybe some process wasn't running in the background, or a thread was blocked or something like that, and a full restart made it work. Sorry I can't help more.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot