Adding Information Related to an Organization in service Desk

How can I add "special notes" related to an Organization in Service desk.?

Once i added special notes, can i have those show on the screen when I click through an Issue related to that organization?

The use case:

An organization customer has special notes (such as the attachments they send may be top classified) that are not related to the SLA, i would like the agent, while working on an issue, to be made aware of that. 


Thank you,



3 answers

1 accepted

I want to lift this question as well. I have the need to mark organizations with data. For instance support agreements, hourly cost for service etc. Some sort of metadata possibly.


Hi, any news on this?

I also want add (non) public custom fields to organizations in JIRA Service Desk. Any news, if that will be possible in the near future? :-)

0 votes

We're using Jira Cloud and just starting out with Service Desk. Having User and Organization properties to store meta data would be very useful. I've found a ticket to add properties to Users: JRACLOUD-42309

Atlassian - Could one be added to add properties to Organizations as well?

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