How can I add "special notes" related to an Organization in Service desk.?
Once i added special notes, can i have those show on the screen when I click through an Issue related to that organization?
The use case:
An organization customer has special notes (such as the attachments they send may be top classified) that are not related to the SLA, i would like the agent, while working on an issue, to be made aware of that.
We're using Jira Cloud and just starting out with Service Desk. Having User and Organization properties to store meta data would be very useful. I've found a ticket to add properties to Users: JRACLOUD-42309
Atlassian - Could one be added to add properties to Organizations as well?
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
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