My company bills for the hours that we use in our service desks. In the interest of transparency to my clients I want to show them the original and remaining estimates on the issues in the service desk.
There may also be additional fields that we find helpful to show clients via their tickets and I don't know how (or if) this can be done.
Using the SLA is a good idea, but I will have unique estimates per issue, not ones that apply to the whole project.
Your second post is definitely what I'm looking to do... show those Time Tracking elements on the Service Desk screen for the clients. I just don't know where to set that up.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs