I was hoping to contact support directly about this, but there is a terrible popup about recent known issues (that I'm unable to close out of) blocking the submit support ticket page. So, hopefully, someone here will see it.
I have an instance of Service Desk that I want to add a knowledge base to. This desk is for a client, who have their own Confluence instance, but on a different license. Is there any way to integrate their Confluence into our Service Desk? For reasons not entirely within my comprehension, we must keep these two licenses separate, and I can not just purchase a clone Confluence under my license. Alternately, is there another way to add quick solutions/FAQs/knowledge bases that doesn't require integrating Confluence? Can I do it manually somewhere?
The Recent Known Issues should close via the Close link-button in the bottom-right.
I don't know of any pluggable knowledge bases for use with JIRA without Confluence. You can app-link to other Confluence installations, so that should work fine. But in order to create/edit/delete you'll need an account there.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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