Adding Confluence from a different license as a Service Desk Knowledge Base


I was hoping to contact support directly about this, but there is a terrible popup about recent known issues (that I'm unable to close out of) blocking the submit support ticket page. So, hopefully, someone here will see it.

I have an instance of Service Desk that I want to add a knowledge base to. This desk is for a client, who have their own Confluence instance, but on a different license. Is there any way to integrate their Confluence into our Service Desk? For reasons not entirely within my comprehension, we must keep these two licenses separate, and I can not just purchase a clone Confluence under my license. Alternately, is there another way to add quick solutions/FAQs/knowledge bases that doesn't require integrating Confluence? Can I do it manually somewhere?


1 answer

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Steven Behnke Community Champion Nov 24, 2015

The Recent Known Issues should close via the Close link-button in the bottom-right.

image2015-11-24 13:48:18.png


I don't know of any pluggable knowledge bases for use with JIRA without Confluence. You can app-link to other Confluence installations, so that should work fine. But in order to create/edit/delete you'll need an account there.

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