Adding Component to Create Screen Workflow Issue

Working In JIRA Server 7.5.0 and JIRA Service Desk 3.8.1

I am wanting to add the Component Field to my Create Issue screen but when a tech creates a new issue and adds his/her Component the ticket isn't moving from Unassigned to Assigned to Team in my workflow. The Component field says ie "Account Management" but the ticket status stays at Unassigned. What do I need to do to get the status to change to Assigned to Team??

1 answer

0 vote
Susan Hauth Community Champion Dec 06, 2017

Hi Lindsey,

Your question isn't quite clear.  Did you add the component field to the create issue screen? 

And not sure if you're referring to the assignee of the issue or the workflow status of the issue?   You seem to be mixing up terms.

Perhaps if you can clarify we can provide some assistance.


I was referring to the Workflow status but I think I figured it out with an automation. Thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

199 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you