I have a standard handler:
"Create a new issue or add a comment to an existing issue"
I've noticed that the comments sent from Outlook are not stripping the body of the previous email to which I am replying to.
I have tried adding a second handler that just does Add a comment before a specified marker or separator in the email body I've used a Regex expression Split Regex: /De :*/
to catch the Outlook replies (De is From in France)
But that does not seem to do anything. In fact I am getting the feeling that my first handler (which also can add comments) is not letting the second handler do anything. Is that possible ?
IF you add multiple handlers who gets precedence ?
Thanks, I already read it and it does not answer my question "IF you add multiple handlers who gets precedence ? " I'm using method 3. but it's not doing anything differently. So I think my first handler "Create a new issue or add a comment to an existing issue" is intercepting / blocking my second handler which uses method 3...
Method 3: The method below will strip anything after "From: " in a reply message, using the mail handler 'Add a comment before a specified marker or separator in the email body'.
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