Adding Approvers

I am trying to add approvals to the field: stakeholder approvals. I want there to be an approve/decline button for multiple approvers.

In this document: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-service-desk-approvals-832185058.html

it says that you have to add a custom field (user picker), which I did, but I am still not seeing the option to add multiple approvers.

Help?

 

 

approvals.png

1 answer

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Hey Talia, 

 

Try adding the workflow to your service desk project and then adding the approvals. That is what I needed to do to get them to show up.

Thanks, 

Kian

Hi @Kian Stack [Mumo Systems]

The workflow is already in the project. What exactly do you mean? can you give me directions step by step?workflow.png

That is not a service desk project. This functionality is for service desk. Pleas add the workflow to a service desk project and then add the approvals.

I only see software and business.

project type.png

Talia, the functionality that you mention is only availible for JIRA Service Desk projects. This is a separate application from JIRA Core or Software with its own license.

If you do not have a JIRA Service Desk license you cannot use the functionality. 

For more information about Service desk, please check out this link: 

https://www.atlassian.com/software/jira/service-desk

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