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Adding Approvers

Talia Nassi Nov 06, 2017

I am trying to add approvals to the field: stakeholder approvals. I want there to be an approve/decline button for multiple approvers.

In this document: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-service-desk-approvals-832185058.html

it says that you have to add a custom field (user picker), which I did, but I am still not seeing the option to add multiple approvers.

Help?

 

 

approvals.png

1 answer

0 votes
Kian Stack Community Leader Nov 06, 2017

Hey Talia, 

 

Try adding the workflow to your service desk project and then adding the approvals. That is what I needed to do to get them to show up.

Thanks, 

Kian

Talia Nassi Nov 07, 2017

Hi @Kian Stack

The workflow is already in the project. What exactly do you mean? can you give me directions step by step?workflow.png

Kian Stack Community Leader Nov 07, 2017

That is not a service desk project. This functionality is for service desk. Pleas add the workflow to a service desk project and then add the approvals.

Talia Nassi Nov 09, 2017

I only see software and business.

project type.png

Kian Stack Community Leader Nov 09, 2017

Talia, the functionality that you mention is only availible for JIRA Service Desk projects. This is a separate application from JIRA Core or Software with its own license.

If you do not have a JIRA Service Desk license you cannot use the functionality. 

For more information about Service desk, please check out this link: 

https://www.atlassian.com/software/jira/service-desk

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