Add users to JIRA

I imported my project to JIRA from BitBucket.  The team members seem to have been brought across but can't sign onto JIRA, have missing details like their email address, and I can't save changes to them to correct them.

4 answers

Can you share the error with us of what happens when you attempt to make changes to the account? Often times the account NAME (John Doe) will be carried over, not the username (jdoe). Have you compared the two to verify this is the case?

I had one team member working with me on a repository in BitBucket. Now that I've set up a JIRA Agile account and imported the issues, my team member shows up under User Management with the same name and username he has in BitBucket. His email address however is showing as undefined and Last Active as unavailable. If I select him and click edit the email that shows is sometimes mine, sometimes blank. If I try to enter his correct email address I get a spinner for a moment then it returns to the dialog. I just turned on dev tools and I can see that the server is returning 500 Internal Server error.

working with me on a repository in BitBucket. Now that I've set up a JIRA Agile account and imported the issues, my team member shows up under User Management with the same name and username he has in BitBucket. His email address however is showing as undefined and Last Active as unavailable. If I select him and click edit the email that shows is sometimes mine, sometimes blank. If I try to enter his correct email address - His email address however is showing as undefined and Last Active ,,- you attempt to make changes to the account?thant,,

0 votes
Jason Worley Atlassian Team Jan 16, 2015

This is by design: "If the global default is not configured or if you have not validated your email address, the committer appears as unknown for your Bitbucket activities. Also, if you have multiple Bitbucket accounts, you may mistakenly commit your code under an email address that maps to an account name you did not intend." Please review: https://confluence.atlassian.com/display/BITBUCKET/Set+email+preferences https://confluence.atlassian.com/display/BITBUCKET/Set+your+username+for+Bitbucket+actions

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

422 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you