Add payment information to customer profile in Jira service desk

Hey folks,

does anybody know about a service desk add-on / extension which allows to add more details to the customers profile?

In our business scenario we receive customer requests at our service desk and the customer has to pay a specific amount of money (based on the hours we spent on the request) for every request that he creates. So we somehow need to be able to capture payment data in the customer profile (e.g. customer can choose between paypal / credit card / invoice and add the details in his profile).

Does anybody have an idea about how to achieve this objective?


Thanks in advance!


1 answer

This widget could not be displayed.

Hi Hendrik,

One option I have seen come up over time has been User Profiles for JIRA.  This will allow you to create custom fields that you can add to the user profile.  Another options is Project Team for JIRA which allows adding custom fields to the JIRA user profile.  Hopefully one of these will work out for you!



Thanks for the feedback but these two options are only available for the Server version of Jira.

Anybody having a suggestion for the cloud version?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

146 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you