Add organization details using API during ticket creation Edited

I am automating the jira ticket creation format using rest/api. I want to add the organization details, the organization column is not found in the ticket creattion page. Can someone suggest me on how to add the organisation details?

2 answers

It sounds like your field is not on the Screen for creating issues. Check your Screen Schemes and try adding the field if you haven't done so already.

Hello Thor,

Maybe this will help. I am writing in Python using jira module. Here's the code that worked for me to set the Organization in Jira Service Desk Cloud:

from jira import JIRA

options = {'server': 'https://......atlassian.net'}
jira = JIRA(options, basic_auth=('username','password'))

issue = jira.issue('TST-11')

# Set Request Participant (using the custom field id explicitly)
issue.update(fields={'customfield_12800': [{'name': 'john.smith@company.com'}]}

# Set Organization (using custom field id explicitly)
issue.update(fields={'customfield_12100': [2]}) # 2 is the ID of my TestOrg

Hope this helps. 

Kirill

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