How about using a 'field required' validator for any transitions that take you to this closed status? That's ho we're requiring a comment at ticket closure....
You can add aValidatoron your transitions. In order to do that, click on the transition for the related status and click onValidators.
Click onAdd Validator, choose theField Required Validatorand, on the next screen, selectCommentand click onAdd >>. Click on theAddbutton below. You can add an Error message explaining why the transition is failing(I highly recommend that you do so)
Now, this transition will only be made if acommentis added.
You can check this documenton how to do this as well.
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I understand that I can configure the field to be mandatory editing "Default field configuration", but even if the field is only associated to the "close issue" screen when I create a new issue in the "created issue" screen I do not see my custom field but when I click on create it always fails because it says to me that my custom field is required.
As I said, I created a new Field Configuration to make the fields mandatory and did not just edit the default configuration.
This worked for me because the fields were only required for one project so I was able to associate that project with the new Field Configuration.
However, as yours is for the closed issue screen, I am not sure how this would be done as I assume that you would need the custom field for all projects, and then you would be back to the same problem that you have with editing the default configuration.
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