Add config option to not hide 'export' button in Issue Navigator and Issue view


We have recently installed the Hide Time Tracking plugin.

It is doing everything we asked for and more except for one thing. It prevents some users with less privileges from being able to export issues in the issue navigator and view.

Has anyone got any suggestions on how to fix this as we don't want to give them the appropriate privileges but we want them to be able to export.

I am aware that Gebsun support already has a ticket to look into this (HTT-22) but I was wondering if there were any other avenues we could go down, or is it a matter of waiting for HTT-22?

I hope to hear from someone soon regarding this.

Kind regards


3 answers

Hi Adam,

We will include HTT-22 in the next version but this option will be passed through jvm system properties (and require JIRA restart). We simply don't want to spend time building UI.

For more details see

Let us know if that solution satisfies your needs.

Cheers, Gebsun


Could you provide some more information on how to apply the above fix mentioned? Which files and where? Adam

Hi, As described in the issue you will need to : * go to JIRA installation directory <jira-install>/bin * edit file * in that file find JVM_SUPPORT_RECOMMENDED_ARGS section and add following: -Dcom.gebsun.plugins.jira.htt.export.button.enabled=true * next restart JIRA

Hi Gebsun Thank you for answering me on this. I thought that may be the case, but didnt know if i was missing something. The reason for this is because I did what you described above and the first time I accessed JIRA as a user with no permission to time tracking but needed export capabilities and it worked, it let me export issues. However once complete i refreshed the page and entered another filter to gather results to export and the export button disappeared again. Do you have any thought on this? Why would it appear, work and then disappear again? Thanks Adam

That has not been released yet so you should not see Export button at all. What version do you use? If you are able to reproduce the issue with visible Export button then please let us know. We will investigate that. Below is an example how Export button can be enabled in (bat) once this new HTT plugin version is out: JVM_SUPPORT_RECOMMENDED_ARGS="-Dcom.gebsun.plugins.jira.htt.export.button.enabled=true"

Ahh right.....I misread your original message. I didn't realize that there was the requirement for the plugin to be updated as well. When will the new version of the plugin become available? Thanks Adam

Hi, We are working on JIRA 6.4 compatibility right now and plan to release new version at the end of next week. You can watch the plugin to be notified when new version is live: Cheers, Gebsun

Hi Gebsun I have updated the version of the plugin to the recently released version 3.1.0 and applied the configuration setting in the file and restarted JIRA as requested. There does not seem to be any difference. The export button still does not appear for users with no permissions to log time against tickets. Do you have any thoughts on this? Jira is running as a service and is currently on version 6.2.7, which I am thinking may be the issue, but not entirely sure. Hope to hear from you soon on this. Kind regards Adam

Ah, you are on Windows. Please setup system property according to this doc: is for Linux

Thanks for this. That has got the functionality working now. I actually needed to use the references with regards to configuring extra java variables in our JIRA instance when it runs as a service. Thanks again Adam

The answer to this problem is to install at least version 3.1.0 of the Hide Time Tracking Plugin on your instance and then use the following link to insert this argument into your JIRA configuration and then restart it:


0 votes

Hi @Gebsun1 Is there any solution already? Thanks for answer


  In plugin configuration there is an option to show/hide export button.

See attached image. I

f you have more questions please do not hesitate to contact us at:




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