Add comments

Hello,

I have a question, when a comment is added will it be possible to delete the entire history and keep only the last comment?

When there are a lot of comments on a issue, the comments are very long and email notifications become unreadable.

3 answers

I believe you are facing this issue : https://jira.atlassian.com/browse/JRA-14543 the workaround should be implemented on Outlook's end.

0 votes
Timothy Chin Community Champion Jan 14, 2013

Can you confirm that you are creating comments from non quoted email body?

And the next step

Someone have an idea please?

It's very strange! I've installed a download version for testing in our infrstructure and it's working!

I've put exactly the same parameters on the on-demand version and it's NOT working...

Do you have an idea?

Thanks for your help!

Regards

0 votes
Renjith Pillai Community Champion Jan 16, 2013

Can you read the section "Add a comment before a specified marker or separator in the email body" in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

This happens when the replies comes from clients that has a different format that the default quoted emails, like Outlook.


Hi,

Thanks for your response!

And there is a solution for users using Outlook?

Regards

Renjith Pillai Community Champion Jan 21, 2013

Yeah, that document is all about Outlook, I thought.

Maybe i'm stupid but i tried several options like /----\s*Original Message\s*----/ or /_____________*/ and it not wokring.

Please find below my last command that i've put on my Studio Email Handler:

splitregex=/From:*/,createusers=false,notifyusers=false,ccwatcher=false,ccassignee=false,stripquotes=true

We are using Outlook.

Thanks for your help!

It's very strange! I've installed a download version for testing in our infrstructure and it's working!

I've put exactly the same parameters on the on-demand version and it's NOT working...

Do you have an idea?

Thanks for your help!

Regards

Renjith Pillai Community Champion Feb 02, 2013

May be then you need to contact support.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,783 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot