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Hello,

I have a question, when a comment is added will it be possible to delete the entire history and keep only the last comment?

When there are a lot of comments on a issue, the comments are very long and email notifications become unreadable.

3 answers

I believe you are facing this issue : https://jira.atlassian.com/browse/JRA-14543 the workaround should be implemented on Outlook's end.

0 vote
Timothy Chin Community Champion Jan 14, 2013

Can you confirm that you are creating comments from non quoted email body?

And the next step

Someone have an idea please?

It's very strange! I've installed a download version for testing in our infrstructure and it's working!

I've put exactly the same parameters on the on-demand version and it's NOT working...

Do you have an idea?

Thanks for your help!

Regards

Can you read the section "Add a comment before a specified marker or separator in the email body" in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

This happens when the replies comes from clients that has a different format that the default quoted emails, like Outlook.


Hi,

Thanks for your response!

And there is a solution for users using Outlook?

Regards

Yeah, that document is all about Outlook, I thought.

Maybe i'm stupid but i tried several options like /----\s*Original Message\s*----/ or /_____________*/ and it not wokring.

Please find below my last command that i've put on my Studio Email Handler:

splitregex=/From:*/,createusers=false,notifyusers=false,ccwatcher=false,ccassignee=false,stripquotes=true

We are using Outlook.

Thanks for your help!

It's very strange! I've installed a download version for testing in our infrstructure and it's working!

I've put exactly the same parameters on the on-demand version and it's NOT working...

Do you have an idea?

Thanks for your help!

Regards

May be then you need to contact support.

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