Add comment via e-mail with only the most recent text being added to the issue

I want to configure a JIRA project so that when users reply to notifications, only their comment that they make via e-mail is reflected in the JIRA issue and not the whole e-mail thread. I created a mail handler for "Add a comment before a specified marker or separator in the email body" handler type, but still the comment that is added to the issue gets all of the "old" stuff from the e-mail. My regex for the marker is /From:*/ or simply /From:/

Someone on my team told me there is a way to modify some configuration file on our JIRA server, but I could not find any details on the Atlassian Answers. Can someone please help.

 

Thank you, all!

1 answer

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

233 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you