I want to configure a JIRA project so that when users reply to notifications, only their comment that they make via e-mail is reflected in the JIRA issue and not the whole e-mail thread. I created a mail handler for "Add a comment before a specified marker or separator in the email body" handler type, but still the comment that is added to the issue gets all of the "old" stuff from the e-mail. My regex for the marker is /From:*/ or simply /From:/
Someone on my team told me there is a way to modify some configuration file on our JIRA server, but I could not find any details on the Atlassian Answers. Can someone please help.
Thank you, all!
So I found the solution for this problem in this article: https://confluence.atlassian.com/jirakb/how-to-strip-the-old-reply-data-from-incoming-email-when-using-outlook-223218415.html
Method 4 worked for me.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot