Add comment via e-mail with only the most recent text being added to the issue

I want to configure a JIRA project so that when users reply to notifications, only their comment that they make via e-mail is reflected in the JIRA issue and not the whole e-mail thread. I created a mail handler for "Add a comment before a specified marker or separator in the email body" handler type, but still the comment that is added to the issue gets all of the "old" stuff from the e-mail. My regex for the marker is /From:*/ or simply /From:/

Someone on my team told me there is a way to modify some configuration file on our JIRA server, but I could not find any details on the Atlassian Answers. Can someone please help.

 

Thank you, all!

1 answer

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,937 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot