Add comment during transition does not trigger email notification

I've created a groovy script that runs during a specific transition. It adds a simple comment by a specific user.

I'm expecting an email notification to be sent to the reporter, as is described in the notification scheme, but this is not working. It does when doing manual comments.

This is my groovy script:

import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.comments.CommentManager
 
ComponentManager componentManager = ComponentManager.getInstance()
CommentManager commentManager = componentManager.getCommentManager()
 
commentManager.create(issue, "username", "Message bla bla bla", false)

3 answers

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The last parameter should be true if you want to trigger the event

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That's because the "comment" event is fired by commenting on the issue.  Adding a comment with code like this is not commenting on an issue, it's just adding comment data to it (I know, it's the same effect, but it's only adding data, it's not going through all the whole process).  Your script will need to fire the additional event or send its own email.

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Do you happen to have an example of how to fire such an event for this particular case?

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