Add comment during transition does not trigger email notification

I've created a groovy script that runs during a specific transition. It adds a simple comment by a specific user.

I'm expecting an email notification to be sent to the reporter, as is described in the notification scheme, but this is not working. It does when doing manual comments.

This is my groovy script:

import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.comments.CommentManager
 
ComponentManager componentManager = ComponentManager.getInstance()
CommentManager commentManager = componentManager.getCommentManager()
 
commentManager.create(issue, "username", "Message bla bla bla", false)

3 answers

1 accepted

The last parameter should be true if you want to trigger the event

1 vote

That's because the "comment" event is fired by commenting on the issue.  Adding a comment with code like this is not commenting on an issue, it's just adding comment data to it (I know, it's the same effect, but it's only adding data, it's not going through all the whole process).  Your script will need to fire the additional event or send its own email.

Do you happen to have an example of how to fire such an event for this particular case?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 8 hours ago in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

105 views 4 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you