Add comment during transition does not trigger email notification

I've created a groovy script that runs during a specific transition. It adds a simple comment by a specific user.

I'm expecting an email notification to be sent to the reporter, as is described in the notification scheme, but this is not working. It does when doing manual comments.

This is my groovy script:

import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.comments.CommentManager
ComponentManager componentManager = ComponentManager.getInstance()
CommentManager commentManager = componentManager.getCommentManager()
commentManager.create(issue, "username", "Message bla bla bla", false)

3 answers

1 accepted

The last parameter should be true if you want to trigger the event

1 vote

That's because the "comment" event is fired by commenting on the issue.  Adding a comment with code like this is not commenting on an issue, it's just adding comment data to it (I know, it's the same effect, but it's only adding data, it's not going through all the whole process).  Your script will need to fire the additional event or send its own email.

Do you happen to have an example of how to fire such an event for this particular case?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,241 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot