It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add an Organization Request Participants on Ticket Creation in JIRA Service Desk


I used automation from jira to add request participants on new tickets from SD (one by one), ¡Cool!,

but ¿its possible to add an organization (customer group) as request participant?




1 answer

1 accepted

0 votes
Answer accepted

Hi Christian,

Thank you for reaching out to Atlassian Community!

Currently, when we need to share a ticket with a group of customers, we can only use the field Organizations.

The Request participants is a user picker field, so we can’t add a group of customers or users to this field.

We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.


Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you