I'm trying to add a status to JIRA HELP DESK
in order to :
1 and 2 is "out of box" in JIRA Service Desk.
I have an Issue when I make an internal comment when the status is "Waiting for Technician". The transition occurs :
Waiting for Technician -> Waiting for Customer
How to put a restriction in order to restrict the transition, because It's an internal comment and not for the customer...
I have JIRA Help desk 2.0.4
JIRA Misc WORKFLOW
JIRA Workflow toolbox
Any help will be appreciate.
if it's still an issue... could you specify how does the transition happen? What is driving the change? Because just like this transitions don't happen on a comment, so you must have set it up. It is necessary to know how, to be able to say how to further limit it.
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