Add a status with Condition on transition for JIRA Service Desk 2.0

I'm trying to add a status to JIRA HELP DESK

in order to :

  1. Waiting for Customer -> Waiting for Support
  2. Waiting for Support -> Waiting for Customer 
  3. Waiting for Technician -> Waiting for Customer
  4. Waiting for Customer -> Waiting for Technician

1 and 2 is "out of box" in JIRA Service Desk.

 

I have an Issue when I make an internal comment when the status is "Waiting for Technician". The transition occurs :

Waiting for Technician -> Waiting for Customer


How to put a restriction in order to restrict the transition, because It's an internal comment and not for the customer...


I have JIRA Help desk 2.0.4

JIRA Misc WORKFLOW

Automation

JIRA Workflow toolbox


Any help will be appreciate.

 

2 answers

1 accepted

0 vote
Boris Berenberg Community Champion Nov 28, 2014

I think you just need to use a condition on the transition. Take a look at: https://confluence.atlassian.com/display/JIRA/Advanced+workflow+configuration#Advancedworkflowconfiguration-conditions

Screenshot from 2014-11-28 16:20:19.png

Thank for your help but, It' s the same problem.

When I write a comment in " internal comment tab", the transition occurs..

Do you have an another idea ?

 

Thanks

 

Hi Olivier,

if it's still an issue... could you specify how does the transition happen? What is driving the change? Because just like this transitions don't happen on a comment, so you must have set it up. It is necessary to know how, to be able to say how to further limit it.

Automation plugin resolved my issue

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