I'm trying to add a status to JIRA HELP DESK
in order to :
1 and 2 is "out of box" in JIRA Service Desk.
I have an Issue when I make an internal comment when the status is "Waiting for Technician". The transition occurs :
Waiting for Technician -> Waiting for Customer
How to put a restriction in order to restrict the transition, because It's an internal comment and not for the customer...
I have JIRA Help desk 2.0.4
JIRA Misc WORKFLOW
JIRA Workflow toolbox
Any help will be appreciate.
Screenshot from 2014-11-28 16:20:19.png
Thank for your help but, It' s the same problem.
When I write a comment in " internal comment tab", the transition occurs..
Do you have an another idea ?
if it's still an issue... could you specify how does the transition happen? What is driving the change? Because just like this transitions don't happen on a comment, so you must have set it up. It is necessary to know how, to be able to say how to further limit it.
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