Hi Jay,
You'll have to add the user to the Administrators group. You'll be able to do that from the User Management section.
Here is a link to some documentation about User Management:
https://confluence.atlassian.com/display/JIRA/Managing+Users
And here is some about the Groups in OnDemand:
https://confluence.atlassian.com/display/AOD/Default+groups+and+permissions+in+Atlassian+OnDemand
Cheers!
Add the user to the group jira-administrators. For details see here
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