maybe it seems to be a layman question but I cannot add the Reporter field to a create Incident screen. I could add all the necessary custom fields to this screen but the Reporter is not custom field.
Can you please help?
Thanks in advance!
You should be able to do this from Administration > Screens. Go to the screen and add the Reporter field from the list below.
Also note that you should have permissions to modify the Reporter - under project permissions!
It is not the transition screen that is used. Create/Edit/View operations have screens defined using screen schemes. Find the one used for Create in your project.
This is a very useful page in the documentation that should point you in the right direction:
To solve your problem you should be looking at the screen scheme.. that will give you the name of the screen that is linked to the issue operation "Create Issue". The name is a link.. you can just click and edit.
By default, the scheme will use the Default Screen for all operations. I found it useful to associate the create operation with a custom screen so that I could do exactly the sort of thing that you want to do... add in a couple of fields and (also useful) remove some fields that I only only want to be modified when the issue is triaged in a later step (eg: Due Date).
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