Accounts, projects or labels?

can you recommend what we should do...

  1. we have multiple jobs / projects for clients that we manage in our project management software zoho projects
  2. we have some tickets that are created in JIRA
  3. we want to link these tickets by the job name so that we can track time


  • we can't use projects as we link JIRA with Aha for roadmap development and planning
  • we can't use labels as these are not enfored and we can't time track from them
  • and the problem with using accounts is that there isn't a gadget to show all accounts

please advise

2 answers

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Accepted answer

Hi Vinnie,

Have you considered Components?  These are specific by project and can be used in JQL queries, and are not ad-hoc like labels.  Project would be the ideal use case for this, however, so you might want to provide some more detail on why that cannot be used.



Hi David

Thanks for the reply

I've just read up on components, they are sub sections of a project and therefore wouldn't work either

We use Aha to define our product structure eg
Module A (Aha) -> Project A (JIRA)
Module B (Aha) -> Project B (JIRA) ...
Job (CRM) -> Account (JIRA)

I've setup accounts now as we need to time track and automatically report on that with the time estimated on the job. I've setup custom filters for each job - a little more effort but will work fine.

We developer booking software so I think this is the best setup?

Cheers, Vinnie
Booking Live 

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