Account user limit reached (9 out of 10 users)

I am trying to create a new user but I am getting the message:

"There are currently 10 total user(s) set up in JIRA, of which 10 are active and count towards your license limit."

I only have 9 users though and one additional user "sysadmin", according to the link below:

"Please note that the 'contegix' and 'sysadmin' administrative accounts do not count towards your license total."

https://confluence.atlassian.com/pages/viewpage.action?pageId=253231660

So I have one user left, how can I add this user?

1 answer

1 accepted

Accepted Answer
0 votes

Rob,

This sounds interesting. I would suggest to raise a ticket for this particular case as this is still valid: "Please note that the 'contegix' and 'sysadmin' administrative accounts do not count towards your license total." We will further investigate.

Hope that helps !!!

Thanks I'll do that

We found out that this message is due to a bug that was reported here. Hence, you should be able to proceed and create the new user.

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