Access to display sent email history that was sent to a certain user

Good Day

 

Hope you can assist, Is there a way that we can access the email history that was sent to a certain user email address

 

Kind Regards

Nick Muller

SEG-Data

2 answers

0 vote
Alexey Matveev Community Champion Jan 08, 2018

Hello,

You should enable logging for outgoing mail and you will be able to use logs as history. You can read more on how you can enable it here

https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

Good Day

 

Does these steps apply for the Cloud Server aswell?

 

Kind Regards

Alexey Matveev Community Champion Jan 08, 2018

No, these steps do not apply for the Cloud Server

Can you please provide me with the steps for Cloud if possible

 

Kind Regards

Alexey Matveev Community Champion Jan 08, 2018

It is not possible for Cloud

Ok is there any way from Atlassian side to give us the history of mails sent and received from our side to the client

 

Kind Regards

We are using gmail as mail provider, and have connected an account for incoming and outgoing mail

 

When we want to have a look at what has been sent, we access that account.

Note - this is for server (not for cloud)

Is there a way to access that account and send it to us? we need it for a client to see if certain mails are getting through to them

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