Access JIRA (and other apps) through AWS ELB

I have JIRA and other apps (Confluence, Fisheye, etc.) behind a AWS ELB.
The listener for JIRA is set up on port 8080 on AWS as follows:
The following listeners are currently configured for this load balancer:

 

Load Balancer Protocol
Load Balancer Port
Instance Protocol
Instance Port
Cipher
SSL Certificate
HTTP8080HTTP8080N/AN/A
HTTP8095HTTP8095N/AN/A

 

To access JIRA, I use the  DNS name of the load balancer:

http://internal-my-LB-1234567890.us-east-1.elb.amazonaws.com:8080

However, the JIRA web page is not rendering correctly.

Any help is greatly appreciated.

Eddy

 

 

 

 

5 answers

This widget could not be displayed.

Hi Eddy, Nic is right, looks like a problem with the ELB config.  Have you tried pointing the ELB directly to port 8080 on your JIRA EC2 instance and then accessing from the base ELB url (i.e., port 80)?

This widget could not be displayed.

What do you mean by "not rendering correctly"?  What do you get?  (We can guess what you're expecting)

This widget could not be displayed.

The following are the variety of responses I get:

Not Found

The requested URL /secure/MyJiraHome.jspa was not found on this server.


Apache/2.2.29 (Amazon) Server at internal-my-lb-1234567890.us-east-1.elb.amazonaws.com Port 8080

Not Found

The requested URL /secure/Dashboard.jspa was not found on this server.


Apache/2.2.29 (Amazon) Server at internal-my-lb-1234567890.us-east-1.elb.amazonaws.com Port 8080image2015-5-29 11:13:33.pngimage2015-5-29 11:11:39.png
This widget could not be displayed.

Does it work if you skip the load balancer and go to them direct?  It looks like the you are only getting parts of the pages and css, so while JIRA is definitely running, it's only partially available.  Checking it without the balancer will tell you if the failure is in the balancer or JIRA/Tomcat.

This widget could not be displayed.

It works perfectly without going through the AWS ELB.

Ok, so there's a bad config on the ELB. I don't know them well enough to help you. May be worth asking in an ELB forum as well (JIRA isn't serving up anything unusual that needs funny configs)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

224 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you