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7 answers

4 votes
Daniel Eads Atlassian Team Mar 02, 2021

Hi @rolecan , welcome to the Community!

We're currently investigating some sites that have been abusing our platform to send emails related to a bitcoin scam. 5 of the 7 sites you listed are known to us already (as well as more) - if you are willing to list any additional sites, I can ensure we are taking action against them.

As for the cause of this spam, unfortunately we are still working through the technical details on blocking this type of abuse of Jira. The send email functionality is critical to Jira's functionality. We do have some limits in place regarding the number of emails a new site can send, but as you've seen, this attack has defeated that mechanism by simply spinning up a number of sites at once. We shut these sites down when they are known - example above, we've taken action against 5 you've listed already but your report helped identify another 2. We're also working on the mechanisms needed to detect this type of email before it leaves a Jira Cloud site. Again, if you are willing, please continue reporting these sites - and thank you for the ones you have reported already.

Daniel | Atlassian Support

Please stop sending me emails!

I really don't care to hear about new Jira features, etc... not at the rate your spamming me with in-product popups, notifications and emails.

Like Maximilian Dietrich likes this

This conversation is nothing to do with the Atlassian mail-outs you have signed up for.

Go to and log in, you may need to click on "email preferences".  This page allows you to unsubscribe yourself from the mail you signed up for before.

There is an "unsubscribe all" at the top you might find useful.

Like # people like this

Still happening!



Now coming in every day. I am about to blacklist all emails from atlassian and only whitelist those really needed :)


Anything being done about that ?


Daniel Eads Atlassian Team Oct 28, 2021

Hi @portalzine , thanks for this report.

We've started the process to investigate and suspend these sites. Reporting helps terminate sites that violate our terms of service and are being used for mail spam faster, and improves our detection of these instances. Thanks for taking the extra time to mention which email addresses you received spam from.

Daniel | Atlassian Support

Like Maximilian Dietrich likes this
0 votes

Hi Jira support team,

We are also encountering SPAM from a variety of your subdomains, including


Since you have been made aware of this issue in March this year and it still persists, I would like to know how you are planning on mitigating the issue and a time frame when we can expect it to be solved.


Thanks in advance for your help.


Kind regards

Maximilian Dietrich | IT system administrator | SAXOPRINT GmbH

Daniel Eads Atlassian Team Dec 06, 2021

Hi @Maximilian Dietrich ,

Thank you for reporting these sites. One of the three you mentioned has already been disabled by our anti-abuse team. Based on your report, we've marked the other two for takedown.

Some information about the steps we're taking to reduce this type of email abuse is in previous replies. For Free sites, we do limit the number of emails that can be sent. Sites generating content like this are often identified automatically, but we do appreciate being notified of any spam emails you get in order to take down the sites and improve our detection capabilities. I have asked our internal anti-abuse team if there is additional information we can share at this time!

Daniel Eads | Atlassian Support

0 votes


actually I got spam from

I'm not able to adress a support request so I try to adress this issue here, hopefully you can help.

Spam is annouced as shopping voucher from LIDL.

Anybody in the same situation?

Best regards Christian

Andy Heinzer Atlassian Team Nov 15, 2021

Thanks for reporting that subdomain @Christian Seuß I will report this to our anti-abuse team for further investigation.

Like Nic Brough _Adaptavist_ likes this
0 votes


We would like to report more email addresses from which we got a lot of spam the last weeks:

Thank you for taking care of them.

Best regards,

Daniel Eads Atlassian Team Sep 29, 2021

Hi @Nina Eickeler , thank you for this report!

Our anti-abuse team has already suspended two of these sites, and I've started the process on the other two.

Daniel | Atlassian Support

Like Nic Brough _Adaptavist_ likes this
0 votes


I also would like to report some mail addresses from which we got a lot of spam mails. It would be great if you could block them as well:


Thanks & Cheers,

At a glance, the couple of those I've just tried are "unavailable", which makes me think Atlassian have already caught them and killed off the spam systems, so you shouldn't get any more.

Daniel Eads Atlassian Team Jul 30, 2021

Hi @Nina Eickeler , welcome to the Community!

We've flagged these sites for takedown. Thanks for reporting - this helps us get them out of your way and points at some cases to help improve our anti-abuse capabilities.

Daniel | Atlassian Support

0 votes

Um, this report actually looks like spam itself, as there's a link to a website behind all the emails.  I guess that that is an artefact of where you copied the addresses from.

The list is all email addresses that would have come from Cloud Jira systems where you have been added as a user, or someone has used a 3rd party app to send emails from them.

This is not really something Atlassian could deal with - someone has set up all those systems and then used them (or allowed them to be used) for spam.  Technically, you should be getting in touch with the administrators to ask them to remove you from their system, but if they're malicious spammers, that's actually the worst thing you could do (confirms there's a human on the end of your email so you'll actually get even more)

I do know Atlassian has a problem with spam accounts - in order to create an Atlassian Cloud system, you have to have an Atlassian account (same as you do to post here) and it's clear from the amount of spam the Community gets posted that it is too easy to create a throwaway Atlassian account which you can then use for spam, I didn't know the bots were also capable of commissioning entire Cloud systems to do more spam!

I'll get some Atlassians to have a look at this for you, I think it's important for them to see the general problem as well as doing something about the specific Cloud Jiras that have spammed you.

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