About which changes in a Jira Ticket the reporter will be informed by e-mail?

[janisse eichstädt]

We are working as a first level support. So that we track the tickets and a second level resolves it.

Normally we put the requestor as allowed user in a ticket and all communication is done by a comment with "@". So this way, the report does not receive so much e-mail trash.

But we are not sure, about which changes in a Jira Ticket the reporter will be informed by e-mail. Can anybody help us?

[Alexey Matveev]

You should look at the notification scheme in the project. You can find more info here:

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html