We are integrating Jira with ZenDesk. As I understand it, ZenDesk tickets are automatically resolved when a ticket is resolved in Jira. However, due to our own internal processes, it is important that when a ticket is resolved in Jira, that status of the associated ZenDesk ticket remains the same (or at the very least, is not marked as Solved).
Is there a way to accomplish this?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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