We are integrating Jira with ZenDesk. As I understand it, ZenDesk tickets are automatically resolved when a ticket is resolved in Jira. However, due to our own internal processes, it is important that when a ticket is resolved in Jira, that status of the associated ZenDesk ticket remains the same (or at the very least, is not marked as Solved).
Is there a way to accomplish this?
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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