I could not find a way to make custom or any other templates available from the menu in Jira Service Desk (besaides the two that are there). I think it's a valuable suggestion so I created a ticket to have it included in a future version of Jira Service Desk:
To add emphasis to the suggestion, please comment or vote on the ticket. If you do, you will be added to notifications for the suggestion.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs