I could not find a way to make custom or any other templates available from the menu in Jira Service Desk (besaides the two that are there). I think it's a valuable suggestion so I created a ticket to have it included in a future version of Jira Service Desk:
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Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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