I could not find a way to make custom or any other templates available from the menu in Jira Service Desk (besaides the two that are there). I think it's a valuable suggestion so I created a ticket to have it included in a future version of Jira Service Desk:
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Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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