Very new to JIRA Service desk and setting it all up. I am looking at having a process where a request is placed by a user -> an email is sent off for approval from theiur manager (AD field Manager) -> upon approval from manager the service desk team then action the request. Any help would be appreciated.
The Herzum Approval add-on provides an opportune setting in order to notify the approver via email automatically.
You should just check the ARN box as per the example following:
I hope it helps.
I am also very new to JIRA and am keen to learn how to add email approvals to workflows.
I have installed the Herzum Approval add-on but was wondering how you get to the above screen (from your screen shot) to enable it? Also, how do you then add an approval email within the workflow?
In order to get to the screen above, please follow the steps below:
Please, have also a look to our customer support documentation.
Page https://chicago.herzum.com/confluence/display/HAP/Add+an+Approval+Mapping illustrates how to add a new Approval Mapping.
On checking the ARN box, the required approvers will be automatically notified via email when the issue moves in the workflow status requiring the approbation.
Page https://chicago.herzum.com/confluence/display/HAP/Mail+System+Configuration illustrates how to set-up the Approval Mail Handler and the Outgoing and the Incoming mail servers.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs