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AD login but still getting error message

Wayne Tang
Wayne Tang May 24, 2018

We use AD for login but the user would get the same message when the first attempt log in failed.  Is there a cache or something that we need to clear the browser before it check AD again on the second or subsequent attempt?

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Sloan N_ B_
Sloan N_ B_
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May 24, 2018

Hi @Wayne Tang

Can you tell us what application you are Talking about (i.e. Crowd, Jira, Confluence)?

  1. What changed did you prior?
  2. What do you want to happen?
  3. What error message do you receive?

Best Regards
Niklas

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Wayne Tang
Wayne Tang May 24, 2018

Thank you Niklas.  Discussed with our IT Director and it's now resolved.

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Sloan N_ B_
Sloan N_ B_
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May 24, 2018

Perfect, good to hear.

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