Is there a way to leverage AD profile information to route emails to a specific help desk using JEMH?
For example, my AD attribute says my location is Texas. I send an email to help@help dot com and because my AD attribute says Texas, it sends my email to the Texas support desk.
Or any other sort of AD attribute availability within JIRA? I know there's User Profile Plug-in in Conlfuence, but I have not found anything for JIRA.
Running JIRA latest, btw. Thanks in advance! -a
JEMH has Project Mappings that can route by domain, if the inbound mailbox is the same and the sender domain is the same (for all users) you're out of luck right now. If the sender domain was @texas.somedom.com you could route based on the sender domain.
Ths sounds very much like a candidate for a new LDAPAttribute Rule type, its a good idea for orgs with a central LDAP infrastructure.
With an LDAPAttribute Rule, if the senders attribute was 'texas' is would then Route to the associated Project Mapping (potentially different project per attribute value, but could be the same project, and each rule would route to a component).
Ive logged a feature request for this: https://thepluginpeople.atlassian.net/browse/JEMH-2733
Likely it won't get looked at until after summit.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot