Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

A ticket that's closed remains closed on reopen Edited

When I have closed a ticket a green check mark appears on the right of the status with 'Opgelost' (meaning Solved).

 

Knipsel.PNG



Now, when a customer responds to the ticket or I reopen it myself, the status on the right remains 'Opgelost'. It also does not reappear in the queue of Open tickets.

What does our Admin need to do to get these automatically re-opened and back in the Queue.


1 answer

1 vote
Liam Green Community Leader Nov 26, 2020

Hi @Jo Janssen 

Your admin will need to edit the workflow to remove the resolution (or set it to 'none') when the ticket is transitioned to reopen.

If they're struggling with this, let me know and I'll see what I can do to help.

Regards, Liam

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you