I want some projects to have a different e-mail address to notify.
The Helpdesk project must send notifications from firstname.lastname@example.org
The bussines project must send a notification from email@example.com
For testing, I'm currently using gmail.
You can setup outgoing address for each project. You can read more here
Go to Configuring a project's email address part
Please allow me to step in.
For outgoing messages, I don't believe we can have more than 1 email address since the notifications will be coming from Jira's outgoing mail and you can just configure a single email there. We also have a suggestion for this feature as you can see at the link below:
What we can have here is different mail handlers for different projects that will see incoming messages, and then turn them into tickets.
I think the ticket concerns notifications to customers, not agents. You can not setup a different email for customer notifications not for agents. Then for service desk you can setup email in the outgoing email settings and all emails by default will be sent from service desk user address but for business project you can set up in the project and all emails from the business project will be sent from the project email. In business projects there are no customers. That is why it should work. Or I do not understand something?
You can read the comment of Sabine Van Regenmortel in the mentioned by you ticket.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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