Hello, I have a problem on the service desk.
A customer no longer has access to their tickets.
The email address is always the same. I tried to create a new ticket but it still doesn't have access.
Hello @Melany Picory
Can you share more details, please?
1. other people in their company always have access to tickets.
2. the client did not see any of his tickets:
I asked him to disconnect and reconnect but he can no longer connect with his credentials :
For my part I looked and he is well registered with his tickets : thanks
Interesting that he cannot log in again. I would assume there is an issue with his account configuration having changed. If you can't resolve this, I'd recommend you contact support: https://support.atlassian.com/jira-software-cloud/
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