A Mixed Combination of Jira Plans between Jira Software and Jira Service Management

Steven Wong
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February 12, 2024

Hi all,

Our company plans to purchase both Jira Software and Jira Service Management (ITSM) under different plans. We'd like to know whether is this approach going to work if we purchase 10 licenses of Jira Software Premium and 10 licenses for JSM Standard?

We want to use these two across the company staff of the issue escalation but we are not sure if this subscription model will still work if they are under different plans. The reason being we find some features of the Jira Software Premium are worth going for the investment compared to Jira Software Standard. At the same time, we just want to use the JSM for its minimal use, so we decide to keep it a Standard plan.

Appreciate if anyone could help answer this. 

2 answers

2 votes
Odd_lynice
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2024

Hi @Steven Wong 

 

Welcome to Atlassian Community.

 

It will work - Your use case of wanting to purchase JSW premium and at the same time pay for JSM standard and integrate them will work.

 

You don't have to have the same version (standard, premium) and the same user count (10 users in JSW and 10 agent in JSM) for it to work.

 

Theodore

 

Steven Wong
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 12, 2024

Hi Theodore,

Thanks for the prompt reply! Just to confirm in terms of the pricing, if we were to purchase 10 users for both JSW Premium and JSM Standard, the respective cost would be $2200 and $1600. Is that correct? 

Odd_lynice
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 13, 2024

@Steven Wong 

 

The numbers you indicated is correct - do note that this is before tax. You can use our Cloud Pricing Calculator to determine costing.

 

Also, please note that you don't have to have the same user tier for both products for it to work - meaning if you are paying for JSW 10 users it does not mean you also have to pay for JSM 10 users ok.

 

Remember that in JSM you are paying for an agent/s license think of them as someone who needs to action the tickets raised by your end users. End users (or customers are FREE in JSM).

 

If it helps please see What are project roles in Jira Service Management? 

 

Theodore

0 votes
Romy Meyers April 30, 2024

@Odd_lynice to follow up to the question above, can we run two separate instances of jira service management standard plans. Our organization has a product team and a customer service team with very disparate customer project configurations. We want to run two separate JSM standard sites where the product site provides the customer facing portal. The reason for the 2 separate sites is because in our current configuration, the portal is displaying information across all of our projects - product and customer service - and there is no way to filter the customer service data from displaying on the portal. 

thanks for any assistance you can provide.

Romy

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