500 error at the last step of installation

i'm using

1. OS: a completely new Win2k8r2 in hyper-v.

2. browser: IE8, enhanced security is closed, run as administrator, windows logged in as "administrator".

3. mysql 5.1.73 community version

4. JIRA 6.2.2 only, no other plugin.

5. 30-day evalaution license.

6. Set JAVA_HOME to jira's jre folder.

everytime, i'm stuck at 500 error after setting up the administrator username/password. not matter how i go to previous step, restart computer, restore vm and reinstall,....

but if using built-in database, it works.

if it is my evaluation license can not use mysql, then the page should just say it can't, instead showing 500 error....

really tired for a first time user.

1 answer

what does the log files say?

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