500 error: Sorry, we had some technical problems during your last session

I have 2 issue types, and 2 different workflows for both. When i create an issue with 2nd issue type, the issue will not display and throws 500 error with java.lang.reflect.InvocationTargetException.

When i try to change the issue type of the same issue by bulk update - move option to issue type 1, the issue displays with out any error.

I tried to debug and found that the problem is with associated workflow for IssueType 2. When i tried to import the same workflow from UAT environment to prod, it works fine.

The problem is, i am unable to figure out the difference when i am comparing both workflows. Kindly throw some light, how can i verify and find the root cause. Looking for directions.

1 answer

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You've got a broken function on the create transition by the look of it.  Have a look at the validators and post-functions on the transition and see if any of them might be broken.

Thank you Nic for the quick response, i too felt same and verified everything. But could not find any difference :(

Ok, we'll need to see more of the error message - the java.lang.reflect.blahblahblah should have a lot more text around it, lots of lines of "caused by"

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