500 ERROR occurs when attempting to access issue/issue tracker

I am getting a 500 error on my site when I try to view a test issue I created or the issue tracker. It states that jirauser doesn't have privileges, but I went in and ensured that the user had everything detailed in the tutorial about setting up and connecting your database.

 

com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95) [?:?]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86) [?:?]
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38) [?:?]
	at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_102]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
	at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
    Database:
    	- name:MySQL
    	- version:5.7.17-0ubuntu0.16.04.1
    	- minor version:7
    	- major version:5
    Driver:
    	- name:MySQL Connector Java
    	- version:mysql-connector-java-5.1.40 ( Revision: 402933ef52cad9aa82624e80acbea46e3a701ce6 )
    
    com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jirauser'@'localhost' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53) [?:?]
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:77) [?:?]
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:72) [?:?]
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21) [?:?]
	at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34) [classes/:?]
	at sun.reflect.GeneratedMethodAccessor155.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) [atlassian-plugins-core-4.2.8.jar:?]
	at com.sun.proxy.$Proxy485.doInTransaction(Unknown Source) [?:?]
	at sun.reflect.GeneratedMethodAccessor155.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) [?:?]
	at com.sun.proxy.$Proxy485.doInTransaction(Unknown Source) [?:?]
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18) [?:?]
	at sun.reflect.GeneratedMethodAccessor170.invoke(Unknown Source) [?:?]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [?:?]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at com.sun.proxy.$Proxy948.execute(Unknown Source) [?:?]
	at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:72) [?:?]
	at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32) [?:?]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:91) [?:?]
	... 6 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jirauser'@'localhost' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) [?:1.8.0_102]
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) [?:1.8.0_102]
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) [?:1.8.0_102]
	at java.lang.reflect.Constructor.newInstance(Constructor.java:423) [?:1.8.0_102]
	at com.mysql.jdbc.Util.handleNewInstance(Util.java:425) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.Util.getInstance(Util.java:408) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:943) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3970) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3906) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2524) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2677) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2545) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.StatementImpl.executeUpdateInternal(StatementImpl.java:1540) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.StatementImpl.executeLargeUpdate(StatementImpl.java:2595) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at com.mysql.jdbc.StatementImpl.executeUpdate(StatementImpl.java:1468) [mysql-connector-java-5.1.40-bin.jar:5.1.40]
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) [commons-dbcp2-2.1.jar:2.1]
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) [commons-dbcp2-2.1.jar:2.1]
	at net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2238) [?:?]
	at net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2294) [?:?]
	at net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2266) [?:?]
	at net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:91) [?:?]
	at net.java.ao.EntityManager.migrate(EntityManager.java:128) [?:?]
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:51) [?:?]
	... 44 more

1 answer

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Vasiliy Zverev Community Champion Jan 25, 2017

Note that MySQL 5.5 and 5.6 are supported. You have 5.7.

Here is documentation: https://confluence.atlassian.com/adminjiraserver072/supported-platforms-828787550.html

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