5.2 upgrade broke Windows service

I upgraded my test JIRA system from 5.0.1 to 5.2. It appeared to upgrade successfully, but when I try to start the Windows service, I get an error stating:

Windows could not start the Atlassian JIRA (DEV) service on Local Computer

Error 2: The system cannot find the file specified

Please let me know how to resolve the problem or how to gather more information to help with diagnosis.

2 answers

1 accepted

Thank you Peter, I have officially reached the 5K karma points mark.

Just bringing forward the Atlassian issue that is fixing this problem.


I fixed this -

The path to the serrvice executable is ...JIRA\bin\tomcat6.exe

Within the folder I see tomcat7.exe

I renamed the file in the directory to match the filename within the Service properties and I was then able to start the service.

A also renamed tomcat7.exe.x32/x64 to tomcat6.exe.x32/x64 and tomcat7w.exe to tomcat6w.exe in case are needed.



But obviousy this https://confluence.atlassian.com/pages/viewpage.action?pageId=312739859 works.. Which I didnt come across until now... Thanks Norman :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,712 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you