We are using JIRA service desk for our customers, with automatic issue creation with emails sent by customer.
In our JIRA projects (cloud version) If a customer user creates a issue, any other customer user cannot see the issues. We tried to add all customer users with several issue permissions (browse, comment, etc) but were unable to allow them so see issues created by other customer colleagues.
How can we setup JIRA to allow it?
this is still a feature request in ServiceDesk.
Maybe this could be helpful :
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs