2nd customer user cannot view issue created by 1st customer user

Hi all,

We are using JIRA service desk for our customers, with automatic issue creation with emails sent by customer.

In our JIRA projects (cloud version) If a customer user creates a issue, any other customer user cannot see the issues. We tried to add all customer users with several issue permissions (browse, comment, etc) but were unable to allow them so see issues created by other customer colleagues.

How can we setup JIRA to allow it?

Thanks

Manuel Dias

 

1 answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,137 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you