This anoys me a lot.
Every time a customer has commented a JIRA Issue (actually also on support.atlassian.com) I get 2 mails:
XXXX updated SUPPORT-1000
XXXX commented on SUPPORT-1000
The Notification scheme says:
Issue Created |
|
Issue Updated |
|
Issue Assigned |
|
Issue Resolved |
|
Issue Closed | |
Issue Commented |
|
Issue Comment Edited |
|
Issue Reopened |
|
Issue Deleted |
|
Issue Moved |
|
But why is a comment also a update (well there is no Issue Edited, I suppose thats why).
I guess I cant remove the Issue updated, as an actual Edit notification to the issue will be missed then.
But its stupid to recieve 2 mails....
I only skimmed the post, my apologies. I just had one of our developers make this change because he wasn't receiving the desired amount of notifications. If I think of any further solution to your problem I will post in here.
I think that there is a way to not receive two emails every time a change is made.
Hopefully this is helpful.
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@Kyle - is set, note my post:
I get 2 mails:
XXXX updated SUPPORT-1000
XXXX commented on SUPPORT-1000
XXXX is the name of the person commeting the post.
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This is not normal appearance - can you show issue change history for example?
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