2. Is there a provision to keep inventory of hardware within the service desk tool.

 

1 answer

0 vote

Not natively - the Service Desk application is aimed at being, well, a Service Desk.  Inventory is a different type of function.

A lot of people have used JIRA to do inventory management though, and it can work quite well with a bit of clever configuration (the usual approach is to have an inventory project with issues representing individual assets, so, for example, my laptop is INV-123, issue type "laptop", assigned to me as the owner, custom fields for serial number and make and so-on, and a workflow that includes getting it, me keeping it and remembering to return it when I leave, or junking it when it's too old and gets replaced, subtasks for maintenance, etc etc etc).  A couple of years ago, one of Atlassian's talks at Summit was about setting up such projects, because they do it themselves.

But, for something dedicated to inventory management, the recent add-on from Riada, called "Insight", is very much worth a look - it's far more featured than a simple project in JIRA, with full categorisation, interaction diagrams and the ability to pull asset information into both plain JIRA issues and Service Desk requests.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot