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2 Desk Team Members Cannot Change Reporter

Hello,

Our team is having an issue were 2 of our 8 members cannot change the report of an issue. I double checked they are both Role "Service Desk Team" and this role does have access to Modify Reporter.

Any suggestions as to why only these two users are not able to change the reporter?

Thank you for your assistance.

1 answer

1 accepted

1 vote
Answer accepted

you should check if those two belongs to the group that has the global permissions "browse users"

https://confluence.atlassian.com/adminjiracloud/managing-global-permissions-776636359.html

That worked perfectly. Thank you @robert Mugabuhamye !

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