10 mailboxes single service desk project

[Maitrey Patel]

Hi,

I need to setup 10 mailboxes for 10 different regions. Based on the mailbox it should be allocated to a specific regional queue. For example:

india@xxx.com should be moved to Indian regional queue.

UK@xxx.com should be moved to UK regional queue. and so on. I have 10 email addressed and which will be used to identify queues. How can I configure my Service Desk project and I have JEMH license as well. I am new to JEMH. Please guide me through this. 

Thanks,
Maitrey Patel

[Maitrey Patel · Accepted solution]

Thanks @[deleted],

Your suggestion helped a lot. Domain mapping worked for me. I applied the same rule as per your link with Domain Mapping. I used "Match against the addressee ?" to verify receiver mail address. Label mapping didn't work for me. Now I have 10 domain mapping for the single profile and set up a custom field which helps me to create regional queues.

I can't mark your reply as answer. Thanks again. 

Thanks @Andre Lehmann

[Maitrey Patel]

We could use Jira's default Mail handler with N email addresses for a single project. That works as well, all mailboxes are creating issues for the single project. But how to identify that from which mailbox issue was created.

[Deleted user]

Hi Maitrey,

Reece from The Plugin People here (JEMH vendor), 

André's suggestion seems like it could work for you. You could use JEMH Project Mappings combined with Domain Rules to automatically assign a label to a created issue based on the domain of the email that created the issue.

If you have a JEMH license with valid maintenance, you can discuss this with us further via our support Jira: The Plugin People Support

Kind Regards,

Reece 

[Maitrey Patel]

Hi Reece,

I don't have the option for domain mapping in my case. The domain would be the same for all emaill addresses like india@xxx.com or uk@xxx.com or uae@xxx.com. Can I use the same method to apply my rule?

Thanks,
Maitrey 

[Deleted user]

Hi Maitrey,

You can match on the full address rather than just the domain, if that is what you need. 

Kind Regards,

Reece

[Technical Support-R4L]

Thanks, Reece.  Very helpful scenario and instructions. 

[Andre Lehmann]

Hi,

I'm not quite sure where to do that in JEMH (because there are plenty options) but thats how I would do that:

Auto-add a label for every created issues based on the email. Than you can easily create queues based on that label.

https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/2850852/Enable+Auto+Labelling#EnableAutoLabelling-EnableAutoLabelling

Kind regards
André

[Maitrey Patel]

Thanks Andre,

But how would identify from which email address issue was created and how to configure multiple email addresses for a single project?

BR,
Maitrey