I have a Question about Jira Service Desk.
At the Moment we ar Running 21 different Jira Instances with multiple Projects on each instance. Now we want use Jira Servicedesk to make a SPOC for all Instances and Projects. Is there a way that i can connect Jira Servicedesk to multiple Jira Instances?
Not directly. JIRA Service Desk is not an independent application, it's a layer that sits over the top of a project or projects in JIRA and makes them behave like a helpdesk.
It will work fine for one of your JIRA systems. It's not going to be so good for the other 20, because they don't have their own JSDs with portals.
Two practical solutions in a broad sense are:
1. Merge your 21 JIRA systems
2. Set up synchronisations (code or add-ons needed) so that your Service Desk can work one one JIRA and the issues flow into the others.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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