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1 Jira Servicedesk with multiple Jira Instances

Lukas Favero Jul 24, 2017

Hello Together

I have a Question about Jira Service Desk. 

At the Moment we ar Running 21 different Jira Instances with multiple Projects on each instance. Now we want use Jira Servicedesk to make a SPOC for all Instances and Projects. Is there a way that i can connect Jira Servicedesk  to multiple Jira Instances?

 

Best Regards 

Lukas

1 answer

0 votes
Nic Brough [Adaptavist] Community Leader Jul 24, 2017

Not directly.  JIRA Service Desk is not an independent application, it's a layer that sits over the top of a project or projects in JIRA and makes them behave like a helpdesk.

It will work fine for one of your JIRA systems.  It's not going to be so good for the other 20, because they don't have their own JSDs with portals.

Two practical solutions in a broad sense are:

1.  Merge your 21 JIRA systems

2.  Set up synchronisations (code or add-ons needed) so that your Service Desk can work one one JIRA and the issues flow into the others.

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