It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

unable to access in JIRA account Edited

Hello all, 

with my user name and password am trying  to login in to JIRA , but  i dont know the resond it is not possible to get access in to my JIRA server . am using correct user name and password . Any idea about  this problem ?

Incase i entered wrong passwod , How can i  reset my password as JIRA user . I know only my usename , i forgot my password . now how to  create my password with same userid .

 

Thank you

2 comments

Comments for this post are closed

Community moderators have prevented the ability to post new comments.

Post a new discussion

Thomas Schlegel Community Leader Jun 28, 2017

Hi Vidhya,

ask an admin. She / he can reset your password.

Hello Thomas , Actually i am a admn  .

In my company one JIRA  user unable to login in JIRA .  so here i dont know how to create new password to that person . 

 

Nic Brough Community Leader Jun 28, 2017

Use the "forgot password" option on the login screen

Thank you NIc

we dont have "forgot password "option.

we have only change password option only.

Nic Brough Community Leader Jun 28, 2017

That suggests you are using an external directory.  You'll need to contact the administrators of that.

If you are using the internal directory and have turned off the reset password option, then you'll need to follow Thomas' link.  I'd strongly recommend turing the reset password option back on though, as this is going to happen again.

Community showcase
Posted in Jira

We want to hear from you! How do you use Slack and Atlassian together?

Hi Everyone! My name is Mina and I am on Atlassian’s Ecosystems Marketing team. Our team is focused on our technology partnerships and marketplace apps. One of Atlassian’s partners is Slack, who ...

24 views 0 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you