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"Anonymous" user name is coming in the Reporter field

Hi All,

For few users who does not have the application access and are just added as the customers in the Service desk project , when they create issues from portal screen then in JIRA in the corresponding issue below are the problems which i am observing - 


1) Created by anonymous - In the issue history 

2) Reporter name is anonymous.


I have tried creating a sample service desk project with the same "Permission Scheme" as that of the affected project and the sample user which only has the customer access i.e. does not consume license but when i create the issues it looks fine in JIRA i.e.

1) my user name is reflecting in the Reporter

2) The Issue history also shows created by "my user name" which is correct.


Could someone please help why this "Anonymous" user name is reflecting for few users.

1 comment

@Nic Brough -Adaptavist- 

Hi Nic,

Could you please help in resolving this problem ?

@Fabio Racobaldo _Herzum_ 

Hi Fabio,

Could you please help in resolving this ?


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