issue collector Unknown error occurred trying to invoke collector

Tanner D Moffitt June 17, 2021

After setting up the issue collector it is reporting "Unknown error occurred trying to invoke collector". 

Troubleshooting steps that I've tried:

removed required fields. Only required field is summary

Used the issue collector on the Announcement Banner to see if its a network issue but still same error.

set reporter permission for create issues

have it set to always use issue reporter in issue collector settings.

 

 

2 comments

Niranjan
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June 17, 2021

Hi @Tanner D Moffitt ,

Try to reproduce the issue again and monitor the logs. The logs may have more meaningful information. 

Tanner D Moffitt June 17, 2021

just giving me Unknown error occurred as you can see I've been trying the issue collector on other sources as well

 

jira log.PNG

Dan Knapton December 12, 2023

I am getting the same error.  The Issue Collector works when I use my account (org and project admin), but when I use a local/generic account I get the error "Unknown error occurred trying to invoke collector".  I gave this local account admin, create, and browse permissions on the project.

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